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What happens next

1

We log your message and assign it a reference number. You will receive this number in the confirmation email for your records.

2

Our team reviews your question and consults the relevant instructor if it concerns course content, payment, or technical access. We aim to resolve most enquiries in a single response.

3

You receive a clear answer or a request for further details. If the matter requires more time, we will tell you when to expect a full reply.

Response time

We review every message within one business day. A member of our support team will read your enquiry, gather any relevant information, and reply with a substantive response or a timeline for resolution.

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